Starting point
An inquiry that needs context.
After a purchase, inquiry, or service, the team needs to understand the customer's experience. A short survey measures satisfaction, shows what worked, and identifies issues that need follow-up.
WitAsk organizes the first exchange so the team can move forward with the information it needs, without asking for the same details across separate messages.
What to ask
Three groups of details to move forward.
How satisfied the customer is.
How easy the purchase, support, or service was.
Whether they would recommend it and any open feedback.
The workflow
From the first message to a request ready for review.
- Invitation
Send the survey after the interaction or on a regular schedule.
- Guided questions
WitAsk asks about satisfaction, ease, and recommendation.
- Analysis
The team receives organized answers and identifies cases requiring follow-up.
Resulting ticket
What the received information could look like.
- Satisfaction
- Satisfied
- Ease of working with us
- Easy
- Would you recommend us?
- Yes
- Department
- Operations
- Comment
- Good communication, although responses can be slow
The fields and destination of the answer depend on the provider's configuration.
Adaptation
One use case can take different paths.
Send a survey when activity drops.
Invite several contacts from the same company.
Send it once a specific issue has been resolved.
For businesses that want to hear from customers after an interaction and act on what they learn.