Use cases

Forms on WhatsApp. Answers ready in Zendesk.

WitAsk connects WhatsApp Flows with Zendesk so your customers can provide the information you need without leaving WhatsApp, and your team receives it organized in Zendesk.

Try it on WhatsAppExplore the demo

Created by Witbor Zendesk Solution Partner

How it works

From message to ticket,
with context.

  1. 01 / PREPARE

    Prepare the form

    Choose the information you need and map it to Zendesk fields.

  2. 02 / CONNECT

    Share it on WhatsApp

    Your customer completes the WhatsApp Flow without leaving the conversation.

  3. 03 / RESOLVE

    Resolve it in Zendesk

    The team receives organized answers to continue the conversation.

Interactive demo

See it for yourself.
Experience the conversation.

Complete a WhatsApp Flow as if you were one of your customers. Choose an example and explore it at your own pace.

What would you like to try?

A customer asks to exchange or return a delivered product.

See how to adapt it
Visual demo with fictional data. It does not send requests or validate required fields. Example forms are currently in Spanish.
Try it on WhatsApp
Tap, type, explore
9:41
WitAsk · Retail y e-commerce
Hola, quiero completar: cambio o devolución.
¡Hola! Te compartimos el formulario de cambio o devolución. Completá los datos para continuar.

Pricing

Start with the workflow
that matters most.

Try WitAsk with your team. When you are ready to continue, choose the plan that fits your operation.

Get to know it

Free trial

14days

Try it without a credit card. The trial ends without automatic charges.

  • Set up a real workflow
  • Try it on WhatsApp
  • Review responses in Zendesk
Try it on WhatsApp
Standard plan

For day-to-day operations

Monthly subscription

55USD

One Zendesk account, one monthly subscription.

  • Monthly card payment
  • Cancel at any time
  • Standard email support
Choose plan

Built for your operations

What do you need to solve?

Choose your industry. Find a use case and see how to adapt it.

Use cases by industry

Insurance

Report an insurance claim

An incident becomes an organized claim report, ready for the team to begin handling.

Read the case
Healthcare

Pre-visit patient form

A medical visit starts with the relevant clinical information available before the patient arrives.

Read the case
Education

Course or degree enrollment

An inquiry about a program becomes an enrollment request with the information the institution needs to move forward.

Read the case
Retail / E-commerce

Damaged or missing package claim

A problem with an order becomes a claim with the details needed to resolve it quickly.

Read the case
Logistics

Delivery coordination

A pending delivery becomes an agreed delivery window without repeated calls.

Read the case
Technology / SaaS

Technical support request

A reported problem becomes a support ticket ready to prioritize.

Read the case

Use cases for any business

Sales

Quote request

A sales inquiry becomes a request with the information needed to prepare a quote.

Read the case
Appointments

Appointment request

An appointment request includes the preferred day, time, and format.

Read the case
Customer experience

Satisfaction survey

A purchase or service experience becomes actionable feedback.

Read the case
Events

Event or talk registration

Interest in an event becomes a registration request with the details needed to confirm a place.

Read the case
Communications

News and updates subscription

An expression of interest becomes a subscription with clear contact preferences.

Read the case
Promotions

Giveaway or promotion entry

An interested person becomes a registered participant, ready for the giveaway.

Read the case

Let's talk about your team

Your next process,
in a live demo.

Tell us how your team supports customers today. Let’s schedule a demo to see how WitAsk can fit your forms, workflows, and Zendesk setup.

Request a demo