Delivery coordination

Logistics

Where this process begins.

The order is ready to ship, but the delivery time has not been agreed. Before dispatch, the team needs the customer's preferred day and time window, whether someone will be home, and useful directions for the driver. Coordinating this through separate messages can delay dispatch.

For logistics teams seeking fewer rescheduled or failed deliveries caused by poor coordination.

Process map

From the initial need to the team’s next step.

1. A need arisesThe person needs to start a request or report what happened.
2. Initial messageThe customer is contacted to arrange delivery.
3. Guided questionsThrough a WhatsApp Flow, WitAsk collects the day, time, availability, and directions for the delivery.
4. Route planningThe confirmed information reaches Zendesk so the logistics team can continue scheduling the delivery.

Industry details

What the team needs to know.

Case follow-up

The information arrives ready for action.

A pending delivery becomes an agreed delivery window without repeated calls. The answers are gathered so the responsible team can review the case and decide what to do next.

The fields and next step depend on the customer's configuration.

Other situations

Ways to adapt the workflow.

Featured case in action

An example of the complete workflow.

1. Initial message

   The customer is contacted to arrange delivery.

2. Guided questions

   Through a WhatsApp Flow, WitAsk collects the day, time, availability, and directions for the delivery.

3. Route planning

   The confirmed information reaches Zendesk so the logistics team can continue scheduling the delivery.

The fields and next step depend on the customer's configuration.