Education
Where this process begins.
Someone is interested in a course or degree, but the admissions team still lacks the details needed to process the request. It needs to know the program, the person's education level, preferred study mode, and how they heard about it. Collecting these details across separate messages delays the response. The form organizes the initial inquiry for the academic or admissions team.
For educational institutions that need to qualify interest before assigning a place or arranging an interview. The flow can start from an inquiry or a link shared on social media.
Process map
From the initial need to the team’s next step.
- A need arisesThe person needs to start a request or report what happened.
- Initial messageThe person asks about a course or degree on WhatsApp or the web.
- Guided questionsOn WhatsApp, WitAsk uses a WhatsApp Flow to collect the person’s interests, education level, study mode, and personal goals.
- Follow-up with the teamThe information is organized in Zendesk so the academic or admissions team can contact the person and move the enrollment forward.
Industry details
What the team needs to know.
Specific course or degree and current education level.
In-person, online, or hybrid mode.
Full name, contact channel, and how they heard about the program.
Case follow-up
The information arrives ready for action.
An inquiry about a program becomes an enrollment request with the information the institution needs to move forward. The answers are gathered so the responsible team can review the case and decide what to do next.
The fields and next step depend on the institution's configuration.
Other situations
Ways to adapt the workflow.
Focus on availability and immediate motivation.
Ask about secondary school qualifications and documents.
Add priority questions to manage a waiting list.
Featured case in action
An example of the complete workflow.
- Initial message
The person asks about a course or degree on WhatsApp or the web.
- Guided questions
On WhatsApp, WitAsk uses a WhatsApp Flow to collect the person’s interests, education level, study mode, and personal goals.
- Follow-up with the team
The information is organized in Zendesk so the academic or admissions team can contact the person and move the enrollment forward.
- Course or degree
- Digital Marketing diploma
- Education level
- Completed secondary school
- Preferred mode
- Online
- Next step
- Admissions team follow-up
The fields and next step depend on the institution's configuration.